Due to the custom nature of orders, OG Media LLC dba LoCoBanners does not offer returns or exchanges. Custom orders are made specifically for you, the customer, per your specifications (size, shape, colors, materials, etc.). Thus, once a custom order is approved and in production, it cannot be canceled, refunded, refused, or returned as we cannot resell customized items. However, if you are unhappy with your order for any reason, please reach out so we can work together to get you the products you’re looking for.

LoCoBanners will not be responsible for errors in quality unless we are notified in writing within (5) five calendar days of delivery or once the product is first used, whichever occurs first. If LoCoBanners determines there is a defect in material, workmanship, or printing quality reported to LoCoBanners within the first (5) five calendar days after delivery and before the product is first used, LoCoBanners will repair or replace the product at no additional cost. In order to qualify for a replacement, the item(s) must be unused. This limited warranty becomes null and void if the defects are not reported within (5) five calendar days of delivery or once the product is used, whichever occurs first.

The following are some guidelines and examples of issues that do not constitute grounds for a reprint of an item(s):

• An order that is refused at time of delivery or undeliverable orders. (We will reship the item(s) at the customer’s expense, if requested).
• Item(s) is lost, delayed or returned to LoCoBanners due to an error made by the customer in submitting the proper shipping address.
• Item(s) is delayed in production and/or shipping as a result of the customer providing inaccurate or incomplete information.
• Item(s) is delayed in production and/or shipping as a result of shipping company delays, acts of God, weather conditions, environmental or dangerous goods incidents, perils of the air, public enemies, public authorities acting with actual or apparent authority, acts or omissions of customs officials, authority of law, quarantine, riots, strikes, work stoppages or slowdowns, or other labor disputes or disturbances, civil commotions or hazards incident to a state of war, local or national disruptions in ground or air transportation networks or systems due to events beyond our control, disruption or failure of communication and information systems, disruption or failure of utilities, international customs issues, and any other circumstances that are beyond the direct control of LoCoBanners.
• Errors that exist in files uploaded by customers (e.g., misspelling, graphics, grammar, damaged fonts, punctuation, die lines, transparency, overprint, and wrong artwork size) are not production errors and do not qualify for reprints.
• Item(s) with print or images that are fuzzy, pixelated or otherwise distorted as a result of the customer providing artwork that is not in vector format or photos that are not high resolution.
• Items that do not exactly match color or ink density will not be reprinted. 
• Orders that are duplicated as a result of customer error.
• Orders that contain dated materials that arrive after the relevant date or with insufficient time to use the material as intended. It is a customer’s responsibility to allow sufficient time when placing an order for time sensitive materials.
• Products that are bent or otherwise damaged after use.